What we’re looking for
As Senior Client Partner, you’ll lead some of our most important client relationships, guiding brand, digital and design teams through every stage of a project, from strategic inception to creative delivery. You’re both a trusted advisor and a leader: calm, strategic and committed to ensuring the work not only lands beautifully but drives our clients’ businesses forward.
You combine strategic thinking, commercial acumen, and creative empathy – able to zoom out to see the big picture while staying close enough to the detail to make confident calls. You set the tone for how we show up with clients: forward-looking, collaborative, commercially sharp, and above all, trusted.
You’ll work closely with our Creative and Partnership Directors to grow accounts, identify opportunities, and ensure our work remains emotionally powerful, effective, and aligned with both client goals and agency ambitions – unafraid to ask the questions that make the work better.
Experience working with tech (SaaS, financial, AI, climate) brands is a real advantage, helping you navigate complex challenges with curiosity, rigour, and confidence.
Responsibilities
The role centres around delivery expertise, coupled with strategic and commercial acumen with a hyper focus on client partnerships. Below are the core responsibilities that shape how we deliver work and support our clients. How much you lean into each one will naturally shift – from project to project, and from phase to phase – but together they form the foundation for success.
1. Strategic Client Partnerships
● Build and nurture long-term client relationships rooted in trust, insight, and strategic value, shaping the overall client experience.
● Act as senior counsel, connecting creative ambition with commercial outcomes and navigating challenges with empathy and confidence.
● Lead regular project reviews and project health checks, identifying growth opportunities, areas for improvement, and plans to mitigate risk.
2. Commercial Leadership
● Partner with the Client Partnerships Director and SLT to identify opportunities, develop proposals, and craft commercially sound scopes and estimates.
● Own revenue performance, forecasting, billing, and financial reporting across your projects, ensuring clarity, accuracy, and profitability.
● Negotiate contracts, fees, and shifting deliverables to align expectations, avoid surprises, and demonstrate the value of our work.
3. Creative Enablement
● Partner with Creative and Strategy Directors to ensure work meets our benchmarks for creative standards and strategic intent, always grounding decisions in strategy.
● You’ll champion our feelings-first approach, helping clients see how emotionally-led, strategically-grounded design drives real business impact.
● Bring clarity and momentum to projects, ensuring the right inputs, decisions, and approvals happen at the right time.
● Contribute actively to the creative conversation, bringing insight, curiosity, and a client lens while protecting creative integrity and balancing timelines and budgets.
4. Operational Excellence
● Oversee end-to-end project delivery, resource allocation, workflow efficiency, and best-in-class communication across teams.
● Proactively refine and improve internal processes to support better and more sustainable delivery and client relationships.
● Anticipate challenges early and remove roadblocks before they impact the work or team.
5. Team Leadership & Mentorship
● Support and mentor Client & Delivery Partners, helping them grow capability, confidence, and autonomy.
● Foster an accountable, collaborative, and positive culture within project teams.
● Model resilience, transparency, and calm under pressure — especially during challenging phases of delivery.
Perks & Benefits
At Fiasco, we believe great work starts with a great environment.
That’s why our benefits are designed to support the whole person, not just the job title. From flexible working hours to private healthcare, team socials to summer hours, we’ve built a package that balances wellbeing with growth. It’s about making sure everyone feels looked after, valued, and set up to thrive — inside and outside the studio.
- The opportunity to work on an exciting variety of projects and clients, across sectors and geographies.
- We trust you to manage your own time. Start and finish your day when it suits you — as long as you work your contracted hours and stay mindful of meetings, deadlines, and team commitments.
- Working collaboratively from our bustling studio 4 days a week, with Wednesdays as an optional working from home day.
- We promote a healthy work/life balance – that’s why we offer 25 days of holiday each year (plus bank holidays) and an additional 3 days over the Christmas period.
- Across the Summer school holidays, we shift to a four-day working week — taking Fridays off, with no change to pay. It’s the equivalent of six extra days of annual leave, giving you more time to recharge and enjoy the longer days.
- We offer 2 weeks a year to take your role on the road. Whether it’s extending a holiday, spending time abroad, or just helping out at home, WFA gives you the freedom to work where life takes you.
- A helping hand – alongside a BUPA private healthcare plan, we offer a confidential wellbeing service that connects you with specialists in areas from mental health to financial advice. There for when you need it.
- Fuel for the day, on us. From cereals and fresh fruit to breads and pastries, there’s a daily spread in the studio to keep energy levels up and the mood high.
- We promote a culture of curiosity and creativity – from R&D to our Lunch & Learn series – we back your growth, both personally and professionally.
- We’re B Corp which means we meet the highest standards of verified social and environmental performance, public transparency, and legal accountability.
How to apply
Deadline: Friday 19th December 2025
Interviews:
➭ First round: w/c 15th December 2025 + w/c 12th January 2026
➭ Second round: w/c 19th January 2026
Start date: Monday 2nd March 2026
Duration: 12-month, fixed-term contract
Location: Bristol, UK
Salary: £40-£46k DOE
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If this sounds like you, then we want to hear from you.
Please send applications to work@fiasco.design with the following:
Subject line: I’d like to apply for the Senior Client Partner role
Body: In 5x bullet points, describe why you’re the best person for the job and what you’d bring to the team
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Please keep cover letters short and attach an up-to-date CV, plus a link to your Linkedin and/or Instagram account. NB: We will aim to get back to every applicant, however, this might take some time so please bear with us.
No agencies, please. We’ve got this one covered.
Written By
Charlotte Cowling
