Purpose of this privacy notice
Fiasco Design Ltd respects your privacy and is committed to protecting your personal data.
This privacy notice aims to give you information on how Fiasco Design collects and processes your personal data through your use of this website, including any data you may provide through our website and when you sign up to our newsletter, ‘From the Studio’.
Fiasco Design may change this policy from time to time to ensure we are keeping up with changes in technology and digital marketing. You should check this page on a regular basis to ensure that you are happy with any changes. This policy is effective from 01.03.2023.

Fiasco Design Limited is the controller and responsible for your personal data (collectively referred to as “Fiasco Design Ltd”, “we”, “us” or “our” in this privacy notice).

Contact Details
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:

Fiasco Design
Cigar Factory, 127-131 Raleigh Road
Bristol, BS3 1QU

You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance so that we can seek to resolve any issues which you have.

What we collect
We may collect the following information:
Email address
Demographic information, such as location.

What we do with the information we gather
We use this information to understand your preferences and provide you with a good service.
We use your information for the following reasons in particular:
We may periodically send emails that contain important information regarding any changes or important updates to our services.
From time to time, we may send emails to let you know about services or recent work that we think will be of interest to you, based on your personal preferences.
We may use your information to customise the website experience according to preferences.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not, and will not ever, share personal information with any third parties.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics
We use Google Analytics, a third-party service, to collect standard information about the performance of our website and its contents. Google Analytics is used to help identify ways we can improve the experience on our website. Information from Google Analytics is not processed in a way to identify anyone. We do not – and we do not allow Google Analytics to – make any attempt to find out the identities of anyone.

We use Mailchimp to send our From the Studio email newsletter. Mailchimp shows us statistics around newsletter performance; including email opening rates and click-through rates. We use this information to help us see what content in the email performs well, and areas that could be improved. You can unsubscribe to our newsletters at any time by clicking the unsubscribe link at the bottom of our emails, or alternatively, by emailing us (please see contact details section). You can find more information on Mailchimp here.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy statement applicable to the website in question if you have any concerns.

Controlling your personal information
According to GDPR, you have the right to:
Erasure: You have the right to ask us to erase any data we hold on you upon request.
Access: You have the right to access your personal data.
Data portability: You have the right to request your data in a format that is accessible and machine-readable, for example as a csv file. You also have the right to ask us to transfer your data to another organisation.

All information and data collected will be kept for a maximum of 5 years or removed or deleted sooner if we are in a position where we no longer have the need for your specific information.

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